Terms of Service
Professional B2B cooperation terms for OEM/ODM tissue paper manufacturing services. Please review these terms carefully before placing orders.
Effective Date: January 1, 2024 | Last Updated: January 1, 2024
Cooperation Scope
Applicable business relationships and service boundaries
1.1 Eligible Partners
- • B2B Only: Registered companies, distributors, importers, and wholesalers
- • Commercial Volume: Minimum order quantities as specified in Section 2
- • Geographic Coverage: Global export markets (excluding domestic China retail)
1.2 Service Categories
OEM Services
Manufacturing under your brand with custom packaging and specifications
ODM Services
Complete product development including design, packaging, and manufacturing
1.3 Exclusions
- • Individual consumers or retail customers
- • Orders below minimum commercial quantities
- • Domestic China market distribution
Order Rules
MOQ requirements, payment terms, and delivery schedules
2.1 Minimum Order Quantities (MOQ)
Standard Products
1 × 40HQ
Container (approximately 18-25 tons)
Custom Products
2 × 40HQ
Minimum for private label/custom packaging
2.2 Payment Terms
| Order Type | Deposit | Balance | Payment Method |
|---|---|---|---|
| First Order | 50% | Before shipment | T/T, L/C |
| Repeat Orders | 30% | Against B/L copy | T/T, L/C |
| Long-term Partners | Negotiable | Credit terms available | Various options |
2.3 Production & Delivery Schedule
Sample preparation
Mass production
Ocean freight (varies by destination)
Customization Terms
Sample fees, tooling costs, and intellectual property
3.1 Sample Policy
✓ Free Samples
- • Existing product samples (up to 5 pieces)
- • Standard packaging designs
- • Courier cost paid by customer
$ Paid Samples
- • Custom packaging design: $200-500
- • Special specifications: $100-300
- • Refundable upon order confirmation
3.2 Tooling & Mold Ownership
Printing Plates & Dies
Customer owns after payment. Can be transferred for production elsewhere.
Packaging Molds
Shared ownership. Customer has exclusive usage rights for their designs.
Storage & Maintenance
Free storage for 2 years. Maintenance costs shared for longer periods.
3.3 Design Services
Included Services
- ✓ Basic packaging layout
- ✓ Logo placement
- ✓ Standard color schemes
- ✓ Product specification integration
Additional Charges
- • Complex graphic design: $300-800
- • Multiple design revisions: $100/round
- • 3D packaging mockups: $200-400
- • Expedited design (24-48h): +50%
Quality & After-Sales
Inspection procedures, warranties, and customer support
4.1 Quality Inspection
Internal QC
100% production line inspection
Third-Party
SGS, BV, TUV available
Customer QC
Pre-shipment inspection welcome
4.2 Quality Standards
Physical Properties
- • Tensile strength: ±5% tolerance
- • Absorbency rate: As specified
- • Softness index: Consistent across batches
- • Dissolution time: Fast/Standard options
Packaging Quality
- • Print registration: ±1mm
- • Color consistency: ΔE ≤ 2
- • Sealing strength: No leakage
- • Carton compression: Transport-safe
4.3 Warranty & Claims
Quality Guarantee Period
12 months from production date for manufacturing defects
Claim Response Time
24 hours acknowledgment, 72 hours investigation report
Resolution Options
Replacement, credit note, or proportional refund based on claim validity
Liability & Dispute Resolution
Breach of contract consequences and legal procedures
5.1 Breach of Contract
Customer Responsibilities
Payment Delays
1% monthly interest on overdue amounts
Order Cancellation
50% of order value if production started
Specification Changes
Additional costs + 30% handling fee
Manufacturer Responsibilities
Delivery Delays
0.5% of order value per week (max 5%)
Quality Issues
Replacement + reasonable compensation
Confidentiality Breach
Damages as determined by arbitration
5.2 Force Majeure
Neither party shall be liable for delays or failures due to:
- • Natural disasters (earthquakes, floods, etc.)
- • Government actions or policy changes
- • War, terrorism, or civil unrest
- • Pandemic or health emergencies
- • Raw material shortages beyond control
- • Transportation or port strikes
Notice Requirement: Affected party must notify within 7 days with supporting documentation
5.3 Dispute Resolution Process
Direct Negotiation
30 days for parties to resolve amicably
Mediation
Third-party mediation through trade associations
Arbitration
Final binding arbitration in Hong Kong (HKIAC rules)
5.4 Governing Law
Applicable Law
Hong Kong Special Administrative Region laws
Language
English version prevails in case of translation disputes
Questions About These Terms?
Our legal and customer service teams are available to clarify any provisions or discuss specific contract requirements for your business needs.
Email Support
winnigeng@lotuspaper.com.cn
+86 18229445994
Business Hours
Mon-Fri 9:00-18:00 (GMT+8)
These terms are reviewed quarterly and updated as needed. Customers will be notified of material changes 30 days in advance.